Troubleshooting

Software Troubleshooting

Symptom	Reason	Troubleshooting
The Device Button shows the following icon:	The UFIT^® PAD is not recognized by the UFIT^® Client software	Unplug the USB cable from your computer and plug it back in Unplug the USB cable from your UFIT^® PAD and plug it back in Press the RED Reset button on the UFIT^®PAD Quit and re-launch the UFIT^® Client software(with the UFIT^® PAD connected) Restart your computer
Internet Connection or Server is not available.(CC01009)	Your computer is not connected to the Internet The Server at Biosign Technologies Inc. may be offline	Type a note about your reading, if you wish and click the ‘Save’ button. Your reading will be sent when you are on the Internet, or the server is back online Confirm that your computer is connected to the Internet (Can you browse the web?) Troubleshoot your Internet connection Go to http://www.myufit.com. Notices about an Interruption of Service will be posted on that site

Symptom

Reason

Troubleshooting

The Device Button shows the following icon:
Troubleshooting

The UFIT^® PAD is not recognized by the UFIT^® Client software

Internet Connection or Server is not available.(CC01009)

Your computer is not connected to the Internet

The Server at Biosign Technologies Inc. may be offline

Type a note about your reading, if you wish and click the ‘Save’ button. Your reading will be sent when you are on the Internet, or the server is back online
Confirm that your computer is connected to the Internet (Can you browse the web?)
Troubleshoot your Internet connection
Go to http://www.myufit.com. Notices about an Interruption of Service will be posted on that site